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The Voice Menu or IVR (Interactive Voice Response) is one of the most important features of a PBX and allows callers to interact with our VPBX by pressing keys on their own phone. This means that callers can route their calls to the correct agents or departments and receive the information that they require, 24 hours a day without the need of costly human agents. For a business, the implementation of a Voice Menu will greatly improve your customers’ experience and reduce your operating costs. Our Virtual PBX allows you to customize your Voice Menus by recording and uploading custom messages that are played to the caller. Typically this message would include information pertaining to extension numbers that are to be pressed in order to connect with people or departments.