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Time router is a very useful feature intended for call centers and customer service departments. It allows you to direct calls to specific destinations based on time of day and/or day of week. Businesses that operate in multiple time zones can route their calls according to their time zone and operating hours. For instance, you may have one location of your business that operates during regular business hours and another that answers calls during nights and weekends. Time router will direct calls according to your organization’s schedule, greatly increasing your operational efficiency and quality of customer service.
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