Queues allow you to manage and process a lot of incoming calls (e.g in a call center). Typically, these callers need to be connected with a particular department, such as sales or support. It places your callers in a queue or line while your employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers efficiently. When using queues with phone.systems™, we offer a selection of ring strategies that are used to define how calls are distributed among queue members, options for playing music-on-hold or other messages to queued callers, and a configurable timer that defines the maximum time that a caller may wait in a queue until the call is sent to the voice mail.
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