SendMyCall 's services and rate plans are offered on a billing cycle basis. At any time prior you can cancel any or all of your services by logging into your account and canceling each service you wish to discontinue.
If you choose to cancel your account with SendMyCall, we will provide you a full refund of any funds that were left on your account within 90 days of the date that your cancellation request was initially submitted. Refunds will be provided directly to your Credit Card or PayPal account. Please note that payments submitted outside of the 90 day cancellation window unfortunately cannot be refunded, however these funds can remain on your account as a service credit that is yours to use at any time.
SendMyCall offers services and rate plans on a month-to-month basis with no long-term contracts. All SendMyCall customers may cancel any or all of the services on their account at any time online on My Services page.
As SendMyCall offers its customers the flexibility to cancel their services and rate plans at any time, we do not offer refunds on services and rate plans already subscribed to and paid.
To cancel the automatic monthly extension and billing of services and/or rate plans on your account please login and go to My Services page Find the virtual number for which you want to cancel or the billing cycle should be changed and click on Details.
You must cancel the services before the beginning of the billing period, which is 6 days before the expiration in order for automatic extension and billing not to occur for the next billing cycle. For security reasons, all cancellation of services and/or rate plans must be done via the My Services page.
If you wish to cancel your SendMyCall account and request a refund of all unused funds within your balance please open a Sales Ticket and request that your account is cancelled and that the unused funds in your balance (which were deposited to your account within 90 days or less from the date you submitted your cancellation request) are refunded. When requesting to cancel your account please let us know the reason you wish to cancel your service, and if there is anything we can do to keep your business.
Please note that payments submitted outside of the 90 day cancellation window unfortunately cannot be refunded; however these funds can remain on your account as a service credit that is yours to use at any time.